in the Eloqua Knowledge Base

Early fall is a time when everyone is ramping up to full speed. When this happens, the Marketing Automation Team also gets more Eloqua support requests. 

We are happy to help! AND if you can first try to self-help via checking our campus-user focused Eloqua help documentation, in the Eloqua Knowledge Base, you can save time and allow more space for other campus colleagues to get faster support when they need a human to intervene. 

Here are the top 10 most-consulted help documents, and also the top recommended help documents that could save you from needing to email us and wait for a response.

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Most Popular and Recommended Articles: 2025-2026

Check out these popular and recommended UW–Madison Knowledge Base Articles:

Top 10 Viewed: 2025-2026

1. Anchor a.k.a. “Jump” Links in Email Messages
2. Personalizing Emails Using a Field Merge
3. Logging into Eloqua
4. Adding a unique URL merge from a CDO to an email button
5. Excluding Contacts from a Segment
6. Uploading Contacts To Make a Shared List
7. Email Settings When Using the Design Editor
8. Need social media icons for your emails? We’ve got you covered.      
9. Create a Simple Campaign in Eloqua
10. Creating an Email with the Design Editor

Additional [Highly] Recommended Articles by Marketing Automation Team

• Pre-send Checklist
• Contact Counts After Upload: Not As Expected
• Resending an Email to Excluded Contacts
• Creating a Permanent Online Version of Your Email (alert: that “View on the Web” link in the header is not permanent!)
• Who Received an Email Campaign and How to Understand Excluded Contacts
• Adding Email Group Subscribers to a Segment (note: this is not automatic!)