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<img src="http://img04.en25.com/EloquaImages/clients/UWMADISON/%7B9921131d-126d-4f14-acea-39b4cc7539e6%7D_PipeFixSuccession2026.gif" alt="Summer 26 Chiller Pipe Fix Montage" height="410" width="900" style="width:100%;height:auto;max-width:100%">
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<h1 data-lineheight="1.15" style="text-align: center; line-height: 25.3px;"><span style="color: rgb(53, 91, 155); font-size: 22px;">If things get tough, we're here for you!</span></h1>
<div data-lineheight="1.15" style="text-align: center; line-height: 18.4px;"><span style="color: rgb(53, 91, 155); font-size: 16px;">Campus Marketing Automation News: Eloqua updates & how to get support in the busy fall season.</span></div>
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<div data-lineheight="1.15" style="text-align: right; line-height: 20.7px;"><strong style="font-size: 18px; color: rgb(53, 91, 155);">In this Issue:</strong></div>
<div data-lineheight="1.5" style="text-align: right; line-height: 24px;"><a target="_blank" title="Large Upload Instructions" href="#Large" data-targettype="webpage" style="font-size: 16px; color: rgb(0, 0, 0); text-decoration: none;">Successful Contact List Uploads</a></div>
<div data-lineheight="1.5" style="text-align: right; line-height: 24px;"><a target="_self" title="Jump to 25C Updates" href="#Updates" data-targettype="webpage" style="font-size: 16px; color: rgb(0, 0, 0); text-decoration: none;">Minor Eloqua System Updates</a></div>
<div data-lineheight="1.5" style="text-align: right; line-height: 24px;"><a target="_blank" title="KB article" href="#KB" data-targettype="webpage" style="font-size: 16px; color: rgb(0, 0, 0); text-decoration: none;">Eloqua Knowledge Base Docs</a></div>
<div data-lineheight="1.5" style="text-align: right; line-height: 24px;"><a target="_blank" title="Jump to Summer Sessions" href="#Summer" data-targettype="webpage" style="font-size: 16px; color: rgb(0, 0, 0); text-decoration: none;">Eloqua Summer Skill Sessions</a></div>
<div data-lineheight="1.5" style="text-align: right; line-height: 24px;"><a target="_blank" title="Jump to Login Challenges" href="#Login" data-targettype="webpage" style="font-size: 16px; color: rgb(0, 0, 0); text-decoration: none;">Recent Login Challenges</a></div>
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<div style="display:inline-block;width:100%;"><a name="Large"></a></div>
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<h2 data-lineheight="1.15" style="line-height: 20.7px; margin-left: 0em;"><strong style="color: rgb(53, 91, 155); font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 18px;">Large List Uploads: WHOA! </strong></h2>
<div data-lineheight="1.15" style="margin-left: 1em; line-height: 18.4px;"><span style="color: rgb(0, 0, 0); font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif;">Are you planning to upload a list of more than 5,000 Contacts at a time? We’d like to ask you to please:</span></div>
<div data-lineheight="1.15" style="margin-left: 1em; line-height: 13.8px;"><br></div>
<ul>
<li data-lineheight="1.15" style="margin-left: 1em; line-height: 18.4px;"><span style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Wait until end of workday or weekends </span></li>
<li data-lineheight="1.15" style="margin-left: 1em; line-height: 18.4px;"><span style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Avoid Mondays: Upload contacts and send email on other days</span></li>
<li data-lineheight="1.15" style="margin-left: 1em; line-height: 18.4px;"><span style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Upload Early: Allow up to 4 hours (or ideally more) before seeing or mailing to your contacts </span></li>
<li data-lineheight="1.15" style="line-height: 18.4px; margin-left: 1em;"><span style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">Allow more time for larger Campaigns to reach inboxes. </span></li>
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<div data-lineheight="1.15" style="line-height: 13.8px; margin-left: 1em;"><br></div>
<div data-lineheight="1.15" style="line-height: 18.4px; margin-left: 1em;"><a target="_blank" title="Read full story" href="https://marketingautomation.wisc.edu/2026/09/03/large-contact-list-upload/?elqTrackId=E9238FA9CC82D2BF2EB28D670D4BDCF9&elqTrack=true" data-targettype="webpage" style="color: rgb(53, 91, 155); font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; text-decoration: none;"><strong>Here's Why</strong></a></div>
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<h2 data-lineheight="1.0" style="line-height: 18px;"><a target="_blank" title="Full Story on Web" href="https://marketingautomation.wisc.edu/2026/09/03/oracle-eloqua-system-updates-august-21-26c/?elqTrackId=CA335A35998364F0D6D9A7C66FC9A943&elqTrack=true" data-targettype="webpage" style="color: rgb(53, 91, 155); font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 18px; text-decoration: none;">Oracle Eloqua System Updates: August 21, “26C”</a></h2>
<div data-lineheight="1.0" style="line-height: 14px;"><strong style="color: rgb(53, 91, 155); font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 14px;">What you need to know</strong></div>
<div data-lineheight="1.0" style="line-height: 12px;"><br></div>
<div data-lineheight="1.15" style="line-height: 18.4px; margin-left: 1em;"><span style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">As of Saturday, August 22, our campus instance has received the latest Eloqua updates, for the third time in 2026, known as “26C.” For those of you new to Eloqua, Oracle updates the application four times each year to provide feature enhancements, bug fixes and other adjustments. This update brought many minor behind-the-scenes adjustments. In other words, nothing to be concerned with for most of our campus use cases. Still curious?</span></div>
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<div data-lineheight="1.15" style="margin-left: 1em; line-height: 18.4px;"><a target="_blank" title="More information on Updates" href="https://marketingautomation.wisc.edu/2026/09/03/oracle-eloqua-system-updates-august-21-26c/?elqTrackId=8252E505409A661DED365D114FF9FE8E&elqTrack=true" data-targettype="webpage" style="font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; color: rgb(53, 91, 155); text-decoration: none;"><strong>Read Details on the Updates</strong></a></div>
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<div style="display:inline-block;width:100%;"><a name="KB"></a></div>
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<h2 data-lineheight="1.0" style="line-height: 18px;"><a target="_blank" title="Get help in the KB" href="https://marketingautomation.wisc.edu/2026/09/03/get-answers-fast/?elqTrackId=8B18A93C4B4EA6B1285E271B614F2CB2&elqTrack=true" data-targettype="webpage" style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 18px; color: rgb(53, 91, 155); text-decoration: none;">Get Answers Fast in the Eloqua Knowledge Base</a></h2>
<div data-lineheight="1.15" style="margin-left: 1em; line-height: 18.4px;"><span style="color: rgb(0, 0, 0); font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif;">Early fall is a time when everyone is ramping up to full speed. When this happens, the Marketing Automation Team also gets more Eloqua support requests. </span></div>
<div data-lineheight="1.15" style="margin-left: 1em; line-height: 13.8px;"><br></div>
<div data-lineheight="1.15" style="line-height: 18.4px; margin-left: 1em;"><span style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">We are happy to help! AND if you can first try to self-help via checking our campus-user focused Eloqua help documentation, in the </span><a target="_blank" title="Go to Eloqua KB" href="https://kb.wisc.edu/eloqua/?elqTrackId=F1D321899DC2AD56D77C1FC2803B5A0F&elqTrack=true" data-targettype="webpage" style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0); text-decoration: none;">Eloqua Knowledge Base</a><span style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(0, 0, 0);">, you can save time and allow more space for other campus colleagues to get faster support when a human is needed to assist.</span></div>
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<div data-lineheight="1.15" style="line-height: 18.4px; margin-left: 1em;"><a target="_blank" title="Top 10 help docs" href="https://marketingautomation.wisc.edu/2026/09/03/get-answers-fast/?elqTrackId=FB8CCDFD58654F0AFDECF4DB0BDDDC28&elqTrack=true" data-targettype="webpage" style="font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; color: rgb(53, 91, 155); text-decoration: none;"><strong> Top 10 Eloqua Help Docs</strong></a></div>
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<h2 data-lineheight="1.0" style="line-height: 18px;"><a target="_blank" title="Summer Skill Support Sessions" href="https://marketingautomation.wisc.edu/2026/09/03/eloqua-summer-sessions/?elqTrackId=EA7558BDBD4F77A09C37D28DB3A6D2E8&elqTrack=true" data-targettype="webpage" style="color: rgb(53, 91, 155); font-size: 18px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; text-decoration: none;">Eloqua Summer Sessions</a></h2>
<div data-lineheight="1.0" style="line-height: 14px;"><strong style="color: rgb(53, 91, 155); font-size: 14px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif;">There's still time to book!</strong></div>
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<div data-lineheight="1.15" style="line-height: 18.4px;"><span style="font-size: 16px;">We’ve had a great response to our offer to get individual and department-level assistance with Eloqua. So far, we’ve held 16 different sessions, and we’re up for more. If you didn’t get a chance to get something on the books, we’ve added a few more options through the week of September 18. Summer is not technically over until Tuesday, September 22, 2026, at 7:05 PM CDT, and we plan to behave accordingly! </span></div>
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<div data-lineheight="1.15" style="line-height: 18.4px; margin-left: 1em;"><a target="_blank" title="Summer Sessions Info." href="https://marketingautomation.wisc.edu/2026/09/03/eloqua-summer-sessions/?elqTrackId=8E57B51F0BEF4F969893C63E6CCE368E&elqTrack=true" data-targettype="webpage" style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(53, 91, 155); text-decoration: none;"><strong>More Here: Summer's Not Over Yet!</strong></a></div>
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<div style="display:inline-block;width:100%;"><a name="Login"></a></div>
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<h2 data-lineheight="1.0" style="line-height: 18px;"><a target="_blank" title="Login issues recently: More" href="https://marketingautomation.wisc.edu/2026/09/03/recent-eloqua-login-challenges/?elqTrackId=4B29ADC7D1FDCC18C1C61CB6C3E5C97B&elqTrack=true" data-targettype="webpage" style="color: rgb(53, 91, 155); font-size: 18px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; text-decoration: none;">Recent Eloqua Login Challenges</a></h2>
<div data-lineheight="1.0" style="line-height: 14px;"><strong style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 14px; color: rgb(53, 91, 155);">Thank you for your patience!</strong></div>
<div data-lineheight="1.0" style="line-height: 12px;"><br></div>
<div data-lineheight="1.15" style="margin-left: 1em; line-height: 18.4px;"><span style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(25, 24, 30);">Thank you for your patience with some of the recent Eloqua login hiccups. Those issues have been resolved. While the login process was not optimal, this was not officially considered an outage by Oracle. </span></div>
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<div data-lineheight="1.15" style="margin-left: 1em; line-height: 18.4px;"><a target="_blank" title="More on challenges and Outages" href="https://marketingautomation.wisc.edu/2026/09/03/recent-eloqua-login-challenges/?elqTrackId=FD1C77E8D50BEE6CF941B743E07D160E&elqTrack=true" data-targettype="webpage" style="font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; font-size: 16px; color: rgb(53, 91, 155); text-decoration: none;"><strong>Eloqua Outages: What to do</strong></a></div>
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<img src="http://img04.en25.com/EloquaImages/clients/UWMADISON/%7Bf177d20d-69f9-4756-a96b-072fc8461d67%7D_Aug26MATnewsFPMonWatch.jpg" alt="We're watching out for you!" height="263" width="750" style="width:100%;height:auto;max-width:1200px;"></a>
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<ul>
<li data-lineheight="1.0" style="line-height: 16px;"><a target="_blank" title="" href="https://kb.wisc.edu/eloqua/?elqTrackId=45912845241E5E0E7F7B5356763251DB&elqTrack=true" data-targettype="webpage" style="font-size: 16px; color: rgb(25, 24, 30); font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; text-decoration: none;">Knowledge Base: </a><a target="_blank" title="" href="https://kb.wisc.edu/eloqua/?elqTrackId=45912845241E5E0E7F7B5356763251DB&elqTrack=true" data-targettype="webpage" style="font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; color: rgb(53, 91, 155); text-decoration: none;">Campus Eloqua Help Documentation</a></li>
<li data-lineheight="1.0" style="line-height: 16px;"><a target="_blank" title="Email the MA Team" href="mailto:marketingautomation@wisc.edu?subject=Support?elqTrackId=86C53E098BF84371835593BDC1E779D6&elqTrack=true" data-targettype="email" style="font-size: 16px; color: rgb(25, 24, 30); font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; text-decoration: none;">Team Email: </a><a target="_blank" title="Email the MA Team" href="mailto:marketingautomation@wisc.edu?subject=Support?elqTrackId=86C53E098BF84371835593BDC1E779D6&elqTrack=true" data-targettype="email" style="font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; color: rgb(53, 91, 155); text-decoration: none;">marketingautomation@wisc.edu</a></li>
<li data-lineheight="1.0" style="line-height: 16px;"><span style="color: rgb(25, 24, 30); font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif;">Web (more details on Eloqua and our service): </span><a target="_blank" title="" href="https://marketingautomation.wisc.edu?elqTrackId=EE73F2981042D17A43359C3A9308D680&elqTrack=true" data-targettype="webpage" style="font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; color: rgb(53, 91, 155); text-decoration: none;">marketingautomation.wisc.edu</a></li>
<li data-lineheight="1.0" style="line-height: 16px;"><span style="color: rgb(25, 24, 30); font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif;">Outages on the </span><a target="_blank" title="" href="https://app.explore.wisc.edu/e/er?s=1427524768&lid=34103&elqTrackId=D9D1BD55AF31C46B74965CECB71F064B&elq=165605e276324b42acdf2902a5175073&elqaid=25416&elqat=1&elqTrack=true" data-targettype="webpage" style="font-size: 16px; color: rgb(25, 24, 30); font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; text-decoration: none;">DoIT </a><a target="_blank" title="" href="https://app.explore.wisc.edu/e/er?s=1427524768&lid=34103&elqTrackId=D9D1BD55AF31C46B74965CECB71F064B&elq=165605e276324b42acdf2902a5175073&elqaid=25416&elqat=1&elqTrack=true" data-targettype="webpage" style="font-size: 16px; font-family: Verdana, Arial, Helvetica, Geneva, sans-serif; color: rgb(53, 91, 155); text-decoration: none;">Outages Site—Eloqua</a></li>
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<div style="text-align: center;"><span style="font-family:arial,helvetica,sans-serif;"><span style="font-size:16px;"><a data-targettype="sysaction" href="https://app.explore.wisc.edu/e/cu?s=~~eloqua..type--emailfield..syntax--siteid..encodeFor--url~~&elqc=~~eloqua..type--emailfield..syntax--campaignid..encodeFor--url~~" title="Unsubscribe from messages like this"><span style="color:#ffffff;">Unsubscribe</span></a><span style="color:#ffffff;"> | </span><a data-targetname="EloquaUsersSubscribePrefsFormLP (explore.wisc.edu)" data-targettype="landingpage" href="https://explore.wisc.edu/UWEloquaUserPrefs?elqTrackId=0372392644f543729d26e46b5aa20d61" title="Manage Subscription Prefs"><span style="color:#ffffff;">Manage Your Preferences</span></a><span style="color:#ffffff;"> | </span><a data-targettype="webpage" href="https://www.wisc.edu/privacy-notice/?elqTrackId=75589dfa1322465d8fd53b2406d9a1d3" title=""><span style="color:#ffffff;">Privacy Policy</span></a><br>
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<strong><a data-targettype="webpage" href="https://marketingautomation.wisc.edu/?elqTrackId=fac823d54bc447dc8e64184ae9b5a894" title="Visit the Eloqua KB"><span style="color:#ffffff;">Engagement Solutions</span></a></strong><br>
<span style="color:#ffffff;">UW–Madison Information Technology<br>
700 Regent St., Madison WI 53715</span></span></span></div>
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